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Update on Lenovo - Elf M. Sternberg
Update on Lenovo
Well, I called them again. And this time, I didn't take no for an answer. They bumped me up to a supervisor, who said he'd call me back.

He did. And he walked me through the process. It turns out you can hack the URL yourself, if you want, to get to the recall processing page, and put in the 20-digit bar code number printed on the battery, but unless you know the URL, the only place to find it is in Lenovo's stupid program.

He didn't give me the URL, darn it, but he did agree to replace the battery. So, I'm happier. But that first dude, ugh...

Current Mood: happy(er)

7 comments or Leave a comment
doodlesthegreat From: doodlesthegreat Date: November 3rd, 2009 02:20 am (UTC) (Link)
Level 1 tech support: Their job is to cycle through calls, not solve problems.
wolfwings From: wolfwings Date: November 3rd, 2009 03:11 am (UTC) (Link)

Sorry about the comment-spam... did more digging.

Manual battery code entry ganked from their formerly available website code. YMMV.

But yeah, their automated POS software doesn't even work under Windows if you happen to be running 64-bit. It gets a completely wrong string back when it tries to read the battery serial number. *laughs*
From: technoshaman Date: November 3rd, 2009 03:24 am (UTC) (Link)

Re: Sorry about the comment-spam... did more digging.

d'OH! jeezus. Whatta crock.
urox From: urox Date: November 3rd, 2009 05:40 am (UTC) (Link)
I'm probably not allowed to comment on what I think of IBM's first line of customer support, but you certainly have my empathy.
slfisher From: slfisher Date: November 3rd, 2009 01:18 pm (UTC) (Link)
What's this about a problem with batteries? I have a Thinkpad.
elfs From: elfs Date: November 3rd, 2009 02:19 pm (UTC) (Link)
Lenovo Battery Recall. It's only some batteries that are problematic; some T-60 batteries were in that "problematic" category, and one of my two was on the recall list.

Note that there is no "non-automated solution."

I especially love this part:
Until a replacement for a recalled battery arrives, if you intend to transport your ThinkPad notebook PC or use it in a manner that may subject it to a strong external impact, you should turn off the system, remove the battery, and only power your ThinkPad by plugging in the AC adapter and power cord.
From: qtplatypus Date: November 4th, 2009 07:22 am (UTC) (Link)
Download the exe run strings on it and search for something that looks like a URL.
7 comments or Leave a comment